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USPS®-eBay Priority Mail® Boxes FAQ

   

Program Information

  1. What are the USPS-eBay Co-branded Priority Mail Shipping Boxes?
  2. What sizes of the USPS-eBay Co-branded Priority Mail Shipping Boxes are available?
  3. Can I put in a special order for box sizes that are not listed on the site?
  4. Can I order USPS-eBay Co-branded tape?
  5. How much material can customers mail in the flat- rate boxes?
  6. Can customers alter flat-rate boxes to accommodate larger items?
  7. What kinds of postage can be used for the flat- rate boxes?
  8. Can customers use the flat-rate box for Priority Mail drop shipments?
  9. Can customers use Delivery Confirmation™ service or other special services with the new boxes?
  10. Why two different shapes?
  11. Is the flat-rate box subject to the mailer identification restrictions?
  12. Can customers use the flat-rate box for other mailing services?
  13. Can the Priority Mail boxes be used for both domestic and international shipments?
  14. If I have old Priority Mail boxes, can I still use them or do I need to discard them?

Registration / Account Information

  1. How do I register to order the USPS-eBay Co-branded Priority Mail Shipping Boxes?
  2. What are the requirements for ordering the USPS-eBay Co-branded Priority Mail Shipping Boxes?

Ordering Information

  1. How do I order the free USPS-eBay Co-branded Priority Mail Shipping Boxes?
  2. Can I order the free USPS-eBay Co-branded Priority Mail Shipping Boxes over the Phone?
  3. Are there any charges associated with getting the free USPS-eBay Co-branded Priority Mail Shipping Boxes?
  4. Where can I find Priority Mail Box number 4?
  5. Where can I find Priority Mail Box number 7?
  6. What is the cost to order supplies?
  7. Why does it take 10 days to receive my order?
  8. Can we get them sooner / Can the order be expedited?
  9. How many pounds can I put in each of the Boxes?
  10. Can I get address labels for the Boxes?

Customer Service Information

  1. Who do I contact if I have a question about my order?
  2. Who do I contact if I have a general question about USPS?
  3. Who do I contact if I have a general question about eBay?

Program Information


1. What are the USPS-eBay Co-branded Priority Mail Shipping Boxes?

The USPS-eBay Co-branded Priority Mail Shipping Boxes are free shipping boxes with the USPS and eBay logos. You can use the boxes to ship items using USPS Priority Mail and Priority Mail International.

2. What sizes of the USPS-eBay Co-branded Priority Mail Shipping Boxes are available?
There are 6 USPS-eBay Co-branded Priority Mail Shipping Boxes available at this time:

    Box 1092: 12.125" x 13.375" x 2.75"
    eBay Shoebox: 7 1/2" x 5 1/8" x 14 3/8"
    Box 4: 7" x 7" x 6"
    Box 7: 12" x 12" x 8"     
    Box 0-FRB1 (Flat Rate): 11" x 8 1/2" x 5 1/2"
    Box 0-FRB2 (Flat Rate): 11 7/8" x 3 3/8" x 13 5/8"

3. Can I put in a special order for box sizes that are not listed on the site?
No, the only USPS-eBay Co-branded Priority Mail Shipping Boxes available are the 6 shown on the ordering site.

4. Can I order USPS-eBay Co-branded tape?
No, the Postal Service no longer provides tape as a part of the standard assortment of free shipping supplies. This policy also applies to the free USPS-eBay Co-Branded product line. We apologize for any inconvenience or disappointment this may have caused.

5. How much material can customers mail in the flat- rate boxes?
Customers may mail any amount of mailable material in a USPS-produced Priority MailĀ® flat-rate box. Only USPS-produced Priority Mail flat-rate boxes are eligible for the flat-rate box rate.

6. Can customers alter flat-rate boxes to accommodate larger items?
No. The box flaps must be able to close within the normal folds. Customers may apply tape to the flap and seams to reinforce the box, but they cannot enlarge the design of the box by opening the sides and taping or reconstructing the box in any way.

7. What kinds of postage can be used for the flat- rate boxes?
All postage payment methods may be used, including PayPal Shipping Center, Click-N-Ship, postage stamps, meter strips, information-based indicia (IBI) meter, PC Postage, and permit imprint, providing that the customer meets all standards for the postage payment method.

8. Can customers use the flat-rate box for Priority Mail drop shipments?
Yes. All applicable Priority Mail standards apply except that the Postal Service charges the flat-rate postage amount regardless of the mailpiece's weight or destination.

9. Can customers use Delivery Confirmation™ service or other special services with the new boxes?
Yes. All special services available with Priority Mail items are also available with the new flat-rate boxes.

10. Why two different shapes?
The two shapes give customers more options when using the Priority Mail flat rate. One box is shaped like a garment box and is ideal for clothing, books, board games, and relatively thin items. The other box is similar to a shoe box and easily holds merchandise such as shoes, model cars, and taller items. Both shapes have similar cubic-inch dimensions.

11. Is the flat-rate box subject to the mailer identification restrictions?
Yes. If a customer uses postage stamps and the flat- rate box is not picked up by a carrier, the customer must present the flat-rate box at a Post Office retail counter.

12. Can customers use the flat-rate box for other mailing services?
No.

13. Can the Priority Mail boxes be used for both domestic and international shipments?
Yes, the Priority Mail boxes can be used for domestic or international Priority Mail services.

14. If I have old Priority Mail boxes, can I still use them or do I need to discard them?
You can still use the old Priority Mail boxes for shipments and there is no need to discard old boxes.


Registration / Account Information


1. How do I register to order the USPS-eBay Co-branded Priority Mail Shipping Boxes?

To register to order the USPS-eBay Co-branded Priority Mail Shipping Boxes, visit the Co-Branded Box Site and select the box you want to order. You will be prompted to register before completing your order.

2. What are the requirements for ordering the USPS-eBay Co-branded Priority Mail Shipping Boxes?
In order to register for an account and order the USPS-eBay Co-branded Priority Mail Shipping Boxes, you must be an eBay user and you must have sold something on eBay in the last 30 days. Boxes may only be ordered online.


Ordering


1. How do I order the free USPS-eBay Co-branded Priority Mail Shipping Boxes?

You can get the free USPS-eBay Priority Mail Shipping Boxes when you register for an account at the Co-Branded Box Site. In order to register for an account, you must be a registered eBay user. You can only order these Boxes online. You CANNOT order these supplies on the phone. If you want to order non co-branded USPS shipping supplies, please visit Packaging and Supplies on USPS.com where you will find a wide variety of Boxes, tape and labels. Please note that the free shipping supplies are to be used only for shipping items of the stated class (and with proper postage paid), and cannot be used for other purposes.

2. Can I order the free USPS-eBay Co-branded Priority Mail Shipping Boxes over the Phone?
No. The free USPS-eBay Co-branded Priority Mail Shipping Boxes can only be ordered online at the Co-Branded Box Site.

3. Are there any charges associated with getting the free USPS-eBay Co-branded Priority Mail Shipping Boxes?
No. The free USPS-eBay Co-branded Priority Mail Shipping Boxes are offered free of charge.

4. Where can I find Priority Mail Box number 4?
To order any free USPS-eBay Co-branded Priority Mail Shipping Box, please visit the Co-Branded Box Site. If you want to order non co-branded USPS shipping supplies, you must go to Packaging and Supplies on USPS.com where you will find a wide variety of Boxes, tape and labels. Please note that the free shipping supplies are to be used only for shipping items of the stated class (and with proper postage paid), and cannot be used for other purposes.

5. Where can I find Priority Mail Box number 7?
To order any free USPS-eBay Co-branded Priority Mail Shipping Box, please visit the Co-Branded Box Site. If you want to order non co-branded USPS shipping supplies, you must go to Packaging and Supplies on USPS.com where you will find a wide variety of Boxes, tape and labels. Please note that the free shipping supplies are to be used only for shipping items of the stated class (and with proper postage paid), and cannot be used for other purposes.

6. What is the cost to order supplies?
There is no cost to order the free USPS-eBay Co-branded Priority Mail Shipping Boxes. We will deliver them to you at no charge.

7. Why does it take 10 days to receive my order?
Due to order processing and shipping time, it may take 7 to 10 days for orders to arrive to you. Depending on your location, some orders may arrive sooner or later than 7 to 10 days.

8. Can we get them sooner / Can the order be expedited?
There is no "expedited" shipping option for delivering your free USPS-eBay Co-branded Priority Mail Shipping Boxes.

10. How many pounds can I put in each of the Boxes?
The weight limit for Boxes shipping through the U.S. Postal Service is 70 pounds.

11. Can I get address labels for the Boxes?
Yes. If you have either an eBay or PayPal account you can get shipping labels with postage through My eBay when you have an item ready for shipment. If you want the regular USPS shipping supplies, you must go to Packaging and Supplies on USPS.com where you will find a wide variety of Boxes, tape and labels. Please note that the free shipping supplies are to be used only for shipping items of the stated class (and with proper postage paid), and cannot be used for other purposes.



Customer Service Information


1. Who do I contact if I have a question about my order?

If you have questions about your order, please visit the Help.

2. Who do I contact if I have a general question about USPS?
If you have general questions about USPS, please visit USPS Help.

3. Who do I contact if I have a general question about eBay?
If you have general questions about eBay, please visit eBay Help.